At Enclave Fragrances, customer satisfaction is important to us. Please read our exchange policy carefully before making a purchase.

7-Day Exchange Policy

We offer a 7-day exchange policy only. If you receive a wrong or damaged item, you can request an exchange within 7 days of receiving your order.

To be eligible for an exchange:

• The item must be unused and in the same condition that you received it.

• The product must be in its original packaging.

• Proof of purchase (order number or receipt) is required.

How to Request an Exchange

To start an exchange, please contact us at:

📧 enclavefragrancesofficial@gmail.com

Include the following in your email:

• Your order number

• Photos of the damaged or incorrect product

• A brief description of the issue

Our team will review your request and provide instructions on how to proceed.

Please note that items sent back without contacting us first will not be accepted.

Important Notice

• We do not offer refunds under any circumstances.

• Exchanges are only applicable for items that arrive damaged or incorrect.

• Products that have been used, opened, or tampered with will not be eligible for exchange.

Exchange Process

Once we receive and inspect the returned item, we will process the exchange and send the correct replacement product.

Need Help?

If you have any questions regarding exchanges, feel free to contact us at:

📧 enclavefragrancesofficial@gmail.com